If you are writing to ask about the status of your Service Guarantee claim, a system problem created a temporary backlog. It is not necessary to send us your information. All pending claims will be automatically processed as soon as possible once the problem is resolved.
Please complete this form, then click on the Submit comments button below.
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Pursuant to Section 39(2) of the Freedom of Information and Protection
of Privacy Act, personal information is being collected for customer services purposes.
The legal authority for this collection is the Metrolinx Act, 2006. Questions regarding
this collection should be directed to the Manager, Customer Contact, 20 Bay Street,
Suite 600, Toronto, Ontario M5J 2W3, Telephone (416) 869-3600.
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